Argb Ground Transport Ltd (“ARGB”, “we”, “us”, “our”) is committed to protecting your personal data.
This Privacy Policy explains what we collect, how we use it, who we share it with, how long we keep it,
and the rights you have under UK data protection law.
1) Who we are
Data Controller: Argb Ground Transport Ltd
Registered: England & Wales
Company number: 14517362
Registered office: Romer House, 132 Lewisham High Street, London, SE13 6EE
Phone: 0208 798 2107
2) How to contact us about privacy
If you have questions about this policy or want to exercise your rights, please contact us via our web form:
/contact.php. You can also call us on 0208 798 2107.
3) What personal data we collect
We collect personal data that is necessary to provide transport services and to run our business. This may include:
- Identity and contact data: name, email address, phone number.
- Booking and journey data: pick-up and drop-off addresses, dates and times, number of passengers, luggage details, special instructions, and (where relevant) flight number/terminal.
- Communications: messages you send via our contact form, email or phone, and our responses.
- Payment-related data: confirmation that payment was made and payment reference IDs. (We do not normally store full card details.)
- Website technical data: IP address, browser/device information, and basic logs for security and troubleshooting.
4) If you provide data about other people
If you book on behalf of other passengers, you confirm you have their permission to share their details with us
for the purpose of providing the service.
5) Children and school transport
We may process limited information relating to children where it is necessary to provide school transport or related services
(for example, passenger name and pick-up/drop-off information). Where arrangements are made through a local authority, school,
or other contracting organisation, we process the data required to deliver the service and comply with safeguarding and contractual requirements.
Please do not submit sensitive personal information through our website contact form unless it is strictly necessary.
If special requirements are essential (for example, mobility needs), we will handle the information with appropriate care and access controls.
6) How we use your data (purposes)
- To provide quotes, process bookings, allocate vehicles/drivers, and deliver journeys.
- To communicate with you about your booking, including changes, delays, and operational messages.
- To take and confirm payments, and to handle refunds where applicable.
- To keep records for accounting, tax, insurance, and regulatory compliance.
- To protect our business against fraud, misuse, and security threats, and to maintain website performance.
- To handle complaints, lost property queries, and customer support requests.
7) Our lawful bases for processing
UK data protection law requires us to have a “lawful basis” for using personal data. We rely on:
- Contract: where processing is necessary to provide the transport services you request (including taking payment and organising the journey).
- Legitimate interests: to run and protect our business (for example, preventing fraud, ensuring service quality, and keeping basic logs).
- Legal obligation: where we must keep records or disclose information to comply with legal or regulatory requirements.
- Consent: where you actively agree to certain optional processing (for example, non-essential cookies where used). You can withdraw consent at any time.
8) Who we share your data with
We do not sell your personal data. We may share it with trusted third parties only where necessary, including:
- Drivers and vehicle operators: including licensed subcontractors where we use them to fulfil your booking (shared only as needed for the journey).
- Payment providers: to process payments and prevent fraud. We typically receive confirmation and reference information rather than full card details.
- IT and hosting suppliers: who support our website, email, and business systems.
- Contracting organisations: such as schools, local authorities, or corporate clients, where they are the contracting party and it is necessary for service delivery and reporting.
- Professional advisers: such as accountants, insurers, and legal advisers where necessary.
- Authorities: law enforcement or regulators where we are required to disclose information by law or to protect rights, safety, and property.
9) International transfers
Some of our suppliers (for example, hosting, email, or payment services) may process data outside the UK.
Where this happens, we take steps designed to ensure appropriate safeguards are in place (for example, contractual protections and
recognised transfer mechanisms).
10) Data security
We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure.
Access to personal data is limited to those who need it for their role.
11) How long we keep your data (retention)
We keep personal data only for as long as necessary for the purposes described above. Typical retention periods are:
- Bookings and invoices: up to 6 years after the end of the relevant accounting period (for tax, accounting, and legal purposes).
- Quotes and enquiries (no booking): typically up to 12 months.
- Customer support and complaint records: typically up to 24 months (longer if needed for legal/insurance reasons).
- Website logs: typically a short period for security and troubleshooting, unless needed to investigate abuse or incidents.
These periods may be extended where required by law, where we need the data to establish, exercise, or defend legal claims,
or where an incident requires longer investigation.
12) Your rights
Subject to certain legal limits, you have the right to:
- Request access to your personal data (a “subject access request”).
- Request correction of inaccurate or incomplete data.
- Request deletion of your data where we no longer need it (and no legal reason exists to keep it).
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests (we will stop unless we have compelling legitimate grounds).
- Request data portability where processing is based on consent or contract and carried out by automated means.
- Withdraw consent at any time where we rely on consent.
To exercise any right, contact us via /contact.php.
13) Complaints
If you are unhappy with how we handle your personal data, we encourage you to contact us first so we can put things right.
You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.
14) Cookies and similar technologies
Cookies are small files stored on your device. We may use cookies that are strictly necessary for the site to function properly.
If we use optional cookies (for example, analytics), we will provide a clear choice where required and you can manage cookies
through your browser settings.
If embedded services are used (for example, maps or social media widgets), they may set their own cookies. Their use is governed by the third party’s privacy policy.
15) Links to other websites
Our website may contain links to third-party websites (including social media). We are not responsible for their privacy practices.
Please review their policies before providing personal data.
16) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
