Last updated: 23 January 2026
Company: Argb Ground Transport Ltd
Registered: England & Wales
Company number: 14517362
Registered office: Romer House, 132 Lewisham High Street, London, SE13 6EE
Phone: 0208 798 2107
“Booking” means a request for transport services made online, by email, phone, or any other method we accept.
“Booking Confirmation” means our written confirmation (usually by email) that we have accepted your Booking.
“Charges” means the price for the journey and any additional fees described in these Terms or in your Booking Confirmation.
“Passenger” means any person travelling under a Booking.
“You/Customer” means the person who makes the Booking and is responsible for it.
We provide and/or arrange ground transport services including (where available) airport transfers, private hire journeys, contract work, and related transport services. We may use our own vehicles/drivers and/or suitably licensed subcontractors. Vehicle or driver substitution may be necessary for operational reasons.
If you make a Booking via our website, it is provisional until we issue a Booking Confirmation. We will attempt to match a vehicle and driver to the details you provide. If we cannot accommodate the Booking, we will notify you (typically by email).
A binding contract is formed only when we send you a Booking Confirmation. If we send you a payment link, your Booking is only secured once payment is successfully completed (unless we explicitly confirm an alternative arrangement in writing).
You are responsible for ensuring all details you provide are correct, including pick-up time, date, addresses, terminal details, flight number (if applicable), passenger count, luggage, and contact information. We are not responsible for delays, missed journeys, or costs caused by incorrect or incomplete information supplied by you.
Any quote is based on the information you provide at the time and is valid only for the period stated (or, if not stated, for a reasonable period). Unless otherwise stated, quotes are for a direct journey by a reasonable route.
Unless your Booking Confirmation states otherwise, Charges include the journey as booked and do not include costs arising from changes you request or circumstances outside the original scope.
Additional Charges may apply for (as applicable): waiting time beyond any included allowance stated in your Booking Confirmation, airport parking, meet-and-greet parking, tolls/ULEZ/clean air zone charges, extra stops, diversions, significant traffic delays outside normal expectations, or upgrades requested by you.
If you request changes to the journey (time, route, additional stops, change of destination, extra passengers/luggage, etc.), the Charges may increase to reflect additional time and/or distance. We will confirm any revised Charges where reasonably possible.
We may update prices from time to time. Price changes will not affect a Booking already confirmed unless you request changes that alter the scope of the service.
Payment may be taken in advance via payment link or other methods we offer. In some cases we may accept payment to the driver on the day (cash or card terminal), but only if agreed in advance or confirmed in your Booking Confirmation.
If payment is required to secure a Booking and is not completed by the deadline stated (or within a reasonable time if no deadline is stated), we may cancel the Booking and reallocate the vehicle/driver.
If you cancel within 24 hours of the scheduled pick-up time, all payments made are non-refundable. Cancellations made more than 24 hours before pick-up may be eligible for a refund, subject to any non-recoverable costs already incurred (for example, parking already paid, special dispatch, or other costs we can evidence).
A “No-show” occurs if the Passenger does not arrive at the agreed pick-up point, cannot be contacted using the details provided, and does not communicate in a reasonable time so the journey can proceed. Wrong date/time bookings caused by incorrect information you provided may be treated as a No-show. In the event of a No-show, the fare is non-refundable.
If we cancel a confirmed Booking (other than for your breach of these Terms), we will refund amounts paid for the cancelled journey. We will not be responsible for indirect losses (for example, missed flights, accommodation costs, or lost profits).
Pick-up times are as stated in your Booking Confirmation. You should be ready at the agreed time and location. If you are not ready, additional waiting Charges may apply and/or the job may be treated as a No-show.
If you provide a flight number, we may use it to help plan the collection. However, you remain responsible for informing us of key changes (terminal changes, cancellations, missed connections, excessive delays at immigration/baggage reclaim, or inability to travel). Where airport parking or meet-and-greet is required, related fees may apply as stated in your Booking Confirmation.
While we will use reasonable care and skill to provide the service, journey times are estimates only. Delays can occur due to traffic congestion, accidents, road closures, severe weather, security incidents, or major events.
Passengers must wear seat belts at all times where fitted and comply with all lawful instructions of the driver.
Smoking is illegal in UK vehicles and is strictly prohibited in or around the vehicle. Vaping/e-cigarettes are also prohibited inside the vehicle.
For safety and cleanliness, consuming food inside vehicles is not permitted unless we agree otherwise in advance. Alcohol may be carried only if sealed and stored in the rear luggage compartment (where applicable). Abusive, threatening, or unsafe behaviour may result in termination of the journey without refund.
You must inform us at booking if you have unusually large or heavy items or excess luggage. We may refuse items that cannot be carried safely or legally.
All personal property is carried at the Customer’s risk. We are not liable for loss or damage to personal items unless caused by our negligence.
If you believe you have left an item in a vehicle, contact us as soon as possible via our website contact form or phone. If items are found, we will make reasonable efforts to return them. A reasonable admin/delivery fee may apply.
If you require a baby seat/booster/child seat, you must request it at the time of booking (availability is not guaranteed unless confirmed). Where services involve school runs or vulnerable passengers, drivers may be DBS-checked where required.
You are responsible for any damage caused by you or your Passengers. If the vehicle requires valeting or specialist cleaning (including due to sickness), you agree to pay a cleaning charge and a loss-of-earnings fee. Vomiting in the vehicle will incur a loss-of-earnings fee of £100 plus any cleaning costs (where applicable).
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
Subject to clause 13.1, our total liability for any claim arising from a Booking is limited to the amount you paid for the relevant journey. We are not liable for indirect or consequential losses (including missed flights, missed appointments, accommodation costs, or loss of profits).
We are not responsible for losses caused by delays due to factors outside our reasonable control (including traffic, weather, road closures, or security incidents).
Where the law provides a consumer “cooling-off” period for distance contracts, some services are exempt when they are for a specific date or time period (for example, certain transport/leisure-related bookings). In those cases, cancellation rights are governed by our cancellation policy in clause 7.
We process personal data in accordance with our Privacy Policy.
All website content (text, images, branding) is owned by or licensed to us unless stated otherwise. You may not copy, reproduce, or redistribute website content without permission.
We may update these Terms from time to time. The version published on our website will apply to new Bookings. Existing confirmed Bookings will not be affected unless required by law or agreed with you.
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms, please contact us via our contact form at /contact.php or call 0208 798 2107.